Contents of this article are applicable to the following users
Tier: NA
Product: HireAny
Platform: Web
Access Level: Owner
HireAny is tailored to address a critical challenge faced by businesses relying on casual workers—the difficulty in sourcing high-quality, reliable temporary staff. The product is designed to ensure you can scale up your manpower reliably by providing businesses with access to a network of trusted staffing agencies that deliver competent and dependable workers based on your budget. You will be billed directly by the provider.
HireAny is currently in its exclusive beta phase, and we're working closely with two agencies during this stage. We're also in ongoing conversations with several others to expand the program.
This guide will cover the following:
Set Up
All notifications will be sent through email to all owners. Please ensure that your emails have been saved in the My Team profile.
Only users with owner access level can access HireAny at this point
Creating an Order
All information added into an order will be shared with the vendor.
Go to HireAny (beta) on the navigation bar
Filter to the desired section
Click on "Create shift & order" to create an order
Fill up the shift details. Do note that this shift will also appear on the schedule page.
Fill up order form > scroll down and click Submit
Refer to the table for brief descriptions of each field:
Field | Description |
Headcount needed | No. of casuals required |
Order Deadline | Once the deadline is reached:
|
Rate Per Hour | You get to set the rate you are willing to pay!
Note: Providers can also propose a different rate when submitting a staff but you can choose to approve or decline |
Section Address | The work location that casuals should report to. This is populated from the address entered for your selected section. |
Job Description | Vendors will use the information in this field to hire casual workers. Please ensure the job description (JD) is accurate and complete.
Recommended Template:
|
5. After submitting, the order will be listed on the top left card.
Approving / Declining Casuals
When a vendor has submitted a name to your order, you will receive an email notification
On StaffAny, go to HireAny (beta) > click on the view order button to view existing orders for the selected shift > click on Show
Scroll to “Review staff” section to manage all submitted staff. You cannot approve / decline a casual when the order deadline has passed
Click on View Note button to view the staff's profile summary
Providers can also propose a different rate. You can see it under the "Staff's Rate Per Hour" column. If you choose to approve a staff, this rate will be used as the final rate.
If you choose to decline a casual, vendors will be informed and they can still add staff as long as the order deadline has not passed
If you choose to approve a casual, the staff will show up in your schedule as a support staff
Please note that approving a casual is an irreversible action. Make sure you intend to hire the casual before approving, as cancellations after approval may incur penalties.
Publish the schedule once it is finalised
Time & Attendance
Before Shift Starts
Shared Whatsapp Chat: A shared Whatsapp chat with the provider will be created by StaffAny. If you need to share additional information with the casuals—or request any details from them—please do so via the shared WhatsApp chat and the provider admin will assist you.
The provider will also get you to sign their T&Cs before the staff turns up for the shift
Provider Will Prepare Casuals: The provider you engaged will be responsible to ensure that casuals show up to the client location punctually with the necessary things prepared.
Clocking In & Out
Billing will be handled by the provider. On the actual day of shift, casual will clock in and out of their shift using their app. Staff have a 5-minute grace period after their scheduled shift start and end time.
If they clock in/out within 5 minutes, the shift will still count as starting/ending on time.
If they clock in/out after 5 minutes, their start/end time is rounded to the next 15-minute block.
Examples:
Shift starts at 10:00 → clock in at 10:03 → start time recorded as 10:00
Shift starts at 10:00 → clock in at 10:07 → start time recorded as 10:15
This same rounding rule applies to later intervals (e.g., 10:15, 10:30, etc.).
Supervisors and managers will be able to view the casual's name on the store tab.
Timesheets
Order completion emails will no longer be sent from StaffAny because attendance and billing will be handled by the provider. The provider will send the final timesheets in the shared Whatsapp chat for your reference.
If there are any discrepancies with the actual time, please reach out to the provider through the shared Whatsapp chat within 30mins.
Billing
After the timesheets have been finalised, the provider will directly issue you the invoice according to their own terms.
FAQ
Billing
Q: Where can I find my org's current HireAny balance? (For customers who have an existing deposit balance with us)
The HireAny balance is not available in StaffAny's webapp in the beta phase. Please contact us through the help chat to request for the latest balance.
Q: How do I top up my org's HireAny balance? (For customers who have an existing deposit balance with us)
Please contact us via the help chat. A StaffAny Representative will reach out to you shortly to discuss about the top up balance. Instructions will be provided. Once the top up has been completed, StaffAny will send you a deposit receipt.
Orders
Q: How is the order cost calculated?
Total order cost = (no. of casuals needed x rate per hour x hours worked) + $10 flat admin fee
Q: Why do we need to hold the estimated order cost from the HireAny balance after an order is created? (For customers who have an existing deposit balance with us)
We temporarily hold the estimated order cost to secure workers with vendors and ensure your balance can cover the shift. The final amount will be adjusted based on actual hours worked.
Q: How do I modify a created order?
If your order does not have casuals submitted by vendors, you can delete the order and re-create it. If vendors have submitted casuals to your order, please contact StaffAny via the help chat and we will help to process the changes where possible.
Q: What happens if I cancel my order after I have approved a casual?
Refer to the T&Cs provided by the agency.
Q: What happens if I consistently choose not to approve / decline any casuals?
Customers will be suspended from using HireAny after accumulating 3 incidents and if they remain unresponsive despite multiple follow-ups. To reactivate access, please contact us directly.
Time & Attendance
Q: What happens if casual does not show up for the shift?
The casual will be marked as absent and will not have any clocked hours for the shift. The vendor will take disciplinary action in accordance with their internal policy.
Q: What happens if casuals are late?
If casuals are late, their clock in time will be rounded according to the provider's timeclock rules.
Q: What happens if casuals work overtime?
If casuals work overtime, the clock out time will be rounded accordingly to the provider's timeclock rules. Extra time worked will be charged based on the shift rate.
Others
Q: Who handles work injury compensation?
At the moment, only minor injuries (e.g. small cuts that need cleaning in clinic etc) will be covered by the vendor.
Q: What if there is a police case (stealing, harassment)?
If this rare event happens, we will try our best to work with the vendor to facilitate (like providing IC, bank account, etc). Ask in the whatsapp group chat with the vendor and as a platform we will do our best to facilitate this.
If you have further questions, please reach out to us!