Contents of this article is applicable to the following users
Tier: CICO, ESSENTIAL, GROWTH, SCALE
Platform: Mobile
Access Level: Owner/Manager/Supervisor/Employee
Sometimes clocking in and out (CICO) may have issues due to set up issues. These guide covers the following
Diagnostic Tools
Under StaffAny app, go to "More" tab.
Go to “Diagnostic Tools” and check that all 3 ticks are present.
Above image is for IOS devices, slight changes may vary for different phones.
In the event that any of your permissions are enabled, click on the guide and follow the given instructions.
Above image is for Android devices, slight changes may vary for different phones.
If diagnostic tools does not resolve your issue, consider advanced troubleshooting below
Geofenced Clock-in/out issues
1. Incorrect store location
For geofenced clocking method, your store's location (latitude and longitude) is inputted into our system. However if done incorrectly, the resulting location might be inaccurate. For assistance on updating your geolocation coordinates, please refer to how to set up your timeclock.
2. Incorrect user location (you are not within the store radius)
We recommend the following configurations
a minimum radius of 50 meters
further increasing the radius for stores surrounded by large buildings and stores located at basements
a minimum radius of 50m for a small buffer. For stores surrounded by large buildings or located at the basement, it may be
3. Additional Troubleshooting
If the above fails, below are some additional things you can do.
Ensure Power Saving Mode is turned off
Force close StaffAny app and re-open it
Reinstall StaffAny mobile app
Restart your mobile phone
WIFI Clock-in/out issues
Incorrect WiFi network
Most routers have separate networks at 2.4GHz and 5GHz frequencies. If both bands of WiFi are being broadcasted under one single name, your router will automatically connect you to the preferred band network. It is only possible to select a band network when you have two separate WiFi networks (eg. StaffAny & StaffAny_5G) broadcasted by your router.
Hence, the error shows that you may be connected to a WiFi that is not linked to your organisation's account. Try connecting to the correct WiFi and clock-in again.
Turn on Troubleshoot
When your app crashes upon attempting to Clock In, turn on Troubleshoot immediately so that our engineers can see the recording.
Click on More (bottom tab)
Scroll down and click Troubleshoot
Enable Let StaffAny collect recording
After this, contact us for follow up assistance