Contents of this article is applicable to the following users
Tier: CICO, ESSENTIAL, GROWTH, SCALE
Platform: Mobile
Access Level: Owner/Manager/Supervisor/Employee
Sometimes clocking in and out (CICO) may have issues due to set up issues. These guide covers the following
Diagnostic Tools
Under StaffAny app, go to "More" tab.
Go to “Diagnostic Tools” and check that all 3 ticks are present.
Above image is for IOS devices, slight changes may vary for different phones.
In the event that any of your permissions are disabled, click on the guide and follow the given instructions.
Above image is for Android devices, slight changes may vary for different phones.
If diagnostic tools does not resolve your issue, consider advanced troubleshooting below
Geofenced Clock-in/out issues
1. Incorrect store location
For geofenced clocking method, your store's location (latitude and longitude) is inputted into our system. However if done incorrectly, the resulting location might be inaccurate. For assistance on updating your geolocation coordinates, please refer to how to set up your timeclock.
2. Incorrect user location (you are not within the store radius)
We recommend the following configurations
a minimum radius of 50 meters
further increasing the radius for stores surrounded by large buildings and stores located at basements
3. Other Issues/Additional Troubleshooting
If the above fails, below are some additional things you can do.
1. Restart the device and try again
2. Make sure that you're using the latest version of the StaffAny app.
3. Try other method of connectivity (Such as Wifi/Mobile Data/Hotspot)
4. Turn off and turn on GPS Location service on the device.
5. Turn on and then Turn off Airplane Mode
6. Make sure if the location setting is allowed/enabled and the high accuracy (Android)/precise location mode (iOS) is enabled on your device system settings.
Please refer to the article here to turn on high accuracy/precise location mode:
WIFI Clock-in/out issues
Incorrect WiFi network
Most routers have separate networks at 2.4GHz and 5GHz frequencies. If both bands of WiFi are being broadcasted under one single name, your router will automatically connect you to the preferred band network. It is only possible to select a band network when you have two separate WiFi networks (eg. StaffAny & StaffAny_5G) broadcasted by your router.
Hence, the error shows that you may be connected to a WiFi that is not linked to your organisation's account. Try connecting to the correct WiFi and clock-in again.