Contents of this article are applicable to the following users
Tier: NA
Product: EngageAny
Platform: Mobile
Access Level: Manager, Supervisor, Employee
EngageAny is currently an exclusive feature, please contact our sales or drop us an email at [email protected]
This article will explain the 2 different kinds of rewards that your staff can redeem, StaffAny Fulfilled Rewards and Company Fulfilled Rewards.
This guide will cover the following:
Spending on StaffAny Fulfilled Rewards
Redeeming StaffAny Fulfilled Rewards
Staff can redeem StaffAny Fulfilled Rewards via the mobile app.
1. To view the list of StaffAny Fulfilled Rewards, select “Engage” > “View Catalogue”.
2. Select “StaffAny Fulfilled” to see the list of brands that StaffAny has to offer. Select a brand to view the rewards.
3. Select a reward of your choice.
4. Select “Redeem”. A popup will appear to confirm the reward that you wish to redeem.
5. Upon confirmation, the following screen will appear. You can view the newly redeemed reward in My Rewards that will be covered in the next section of this article.
Viewing StaffAny Fulfilled Rewards on My Rewards
After redeeming StaffAny Fulfilled Rewards, you can view it in My Rewards.
1. Go to Engage > “View My Rewards”.
2. You can view the list of your rewards under “StaffAny Fulfilled”. Select a reward to view the reward link and other details.
3. Selecting the reward link will redirect you to more instructions on how to use the reward.
Note: Once you open the reward link, it is deemed that you have used the reward. If there are any issues, refunds will NOT be possible.
Viewing Cash Transactions
To view the Cash Transaction, go to “Rewards Dashboard” > “Click here to view your payment history”.
Here is the list of cash transactions that appear here:
Balance Top Up
Any StaffAny Fulfilled Rewards Redemption
Any StaffAny Fulfilled Rewards Refund
Viewing Coins Transactions
1. To view Coins Transactions, go to “Engage > Manage Staff’s Coins”.
2. Select a staff from the list of staff.
3. Here you can view all coins transactions that the staff has completed.
Spending on Company Fulfilled Rewards
Redeeming Company Fulfilled Rewards
Employees can redeem their rewards via the app by the following steps:
Go to Engage > Rewards > select “View Catalogue”
Select a reward
Click “Redeem”
Click “Confirm”
Once confirmed, your redemption request will be sent to the Owners (Admin, HRs) where they will process the redemption.
Note: The coins will only be deducted from the employee’s coin balance once the reward has been processed by the Owners (Admin, HRs).
Monitoring Rewards Redemption Status
Go to Engage > View My Rewards
There are two tabs that indicate the progress of redeeming rewards.
Status | Remarks |
Requests | Reward redemption is ongoing |
Completed | Reward redemption is completed |
Moreover, on the request tab, there are two reward categories.
Category | Remarks |
Others | Rewards that are created and provided by the organisation |
Partner vouchers (Coming Soon) | Rewards that provided by StaffAny’s partners |
These requests have different statuses that indicates the different stages that the redemption has been processed.
Status | Remarks |
Pending | The approver hasn’t done any actions regarding to the request |
Approved | The approver has approved the request, but it’s not yet fulfilled |
Declined | The approves has declined the request |
Fulfilled | The approver has fulfilled the request |
Refunded | The approver cannot fulfil the request, thus coins are refunded to the requestor. |
Cancelled | The requestor has withdrawn the request. |
Viewing and Monitoring Rewards Redemption Status
For ongoing requests, follow these steps:
Go to Requests.
There is a list of ongoing rewards and their statuses.
Select a reward.
You will see the reward’s redemption details
For completed requests, follow these steps:
Go to Completed.
There will be a list of rewards that have been fully processed.
Click a reward.
You will see the reward’s redemption details
Frequently Asked Question
Q: If i've resigned/left the organization, can I still spend my coins/redeem rewards on StaffAny app?
A: Once you have deactivated from the organization, you won't have the access to that specific organization anymore. This means you won't be able to redeem/spend your coins, so make sure to spend it/redeem your rewards first!
Q: Can I still use rewards that i've redeemed before?
A: Yes, as long as you copied/save the reward link of the Rewards that you've redeemed before. You will be able to use it even if you're already deactivated on the organization.