Contents of this article are applicable to the following users
Tier: NA
Product: EngageAny
Platform: Mobile
Access Level: Manager, Supervisor, Employee
EngageAny is currently an exclusive feature, please contact our sales or drop us an email at [email protected]
This article will explain to you how your employees redeem rewards. To learn more about how owners and managers process redemption requests, click here!
This guide will cover the following:
Redeeming Rewards
Employees can redeem their rewards via the app by the following steps:
Go to Engage > Rewards > select “View Catalogue”
Select a reward
Click “Redeem”
Click “Confirm”
Once confirmed, your redemption request will be sent to the Owners (Admin, HRs) where they will process the redemption.
Note: The coins will only be deducted from the employee’s coin balance once the reward has been processed by the Owners (Admin, HRs).
Monitoring Reward Redemption Status
Go to Engage > View My Rewards
There are two tabs that indicate the progress of redeeming rewards.
Status | Remarks |
Requests | Reward redemption is ongoing |
Completed | Reward redemption is completed |
Moreover, on the request tab, there are two reward categories.
Category | Remarks |
Others | Rewards that are created and provided by the organisation |
Partner vouchers (Coming Soon) | Rewards that provided by StaffAny’s partners |
These requests have different statuses that indicates the different stages that the redemption has been processed.
Status | Remarks |
Pending | The approver hasn’t done any actions regarding to the request |
Approved | The approver has approved the request, but it’s not yet fulfilled |
Declined | The approves has declined the request |
Fulfilled | The approver has fulfilled the request |
Refunded | The approver cannot fulfil the request, thus coins are refunded to the requestor. |
Cancelled | The requestor has withdrawn the request. |
Ongoing Requests
Go to Requests.
There is a list of ongoing rewards and their statuses.
Select a reward.
You will see the reward’s redemption details
Completed Requests
Go to Completed.
There will be a list of rewards that have been fully processed.
Click a reward.
You will see the reward’s redemption details