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Troubleshooting: White Screen Issue
Troubleshooting: White Screen Issue

Find out how to troubleshoot white screen issues

StaffAny avatar
Written by StaffAny
Updated over a week ago

When logging into the StaffAny app, you might encounter a display of white empty display on the app.

To resolve this, you would need to submit a request to your manager to refresh your account stale data for you.

Here's how the manager can refresh your account's stale data:

Via Web App:

Your manager can access the refresh token by going to the My Team tab > staff with stale data > Click on the ‘ Refresh account’ button.

Via Mobile App:

Your manager can also refresh your account on the mobile app too. Go to my team > click on staff’s name with stale data > Click on ‘Refresh account’.

If you are still unable to resolve the issue, please contact our friendly StaffAny Customer Support via the in-app help chat for further assistance.

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