StaffAny

Ops Support

FAQ/Troubleshooting

Troubleshooting: Cannot Receive OTP

FAQ: Timesheets

FAQ: Billing

How to approve/reject unscheduled shift request on Web App?

Web App: Approve/Reject Unscheduled Shift Request

Find out what are the difference between the given access levels

StaffAny User & Access Levels

Find out how to set up and view the Permission Groups for your staff

Permission Groups

For when staff resigns/quit/leave the company

How to Deactivate & Reactivate Staff

Having trouble with Excel auto-formatting your dates and number type?

Troubleshooting CSV file with Excel

Learn how to change to your preferred language!

Language Settings

How to remove specific staff clocked in/out record(s)

Delete Clocked Records

How to remove an employee account from your organisation

Delete Staff's Account

Basics

Find your preferred way to schedule split shifts!

Best Practices: Split Shifts

FAQ: My Team

Making sure your Employee ID 0's in front are not missing when you upload csv into StaffAny

Help! Microsoft Excel is eating up my CSV file leading 0's

Change to your relevant currency symbol with the currency selector in Settings.

Changing currency symbol

'Employee Access under construction' and Multiple Login Attempts

Troubleshooting: Login Problems on computer, cannot edit timesheet

How to update or change mobile number for your staff

Owner: Update Staff's Phone Number

Web App

Find out how to troubleshoot join team issues after signing up

Troubleshooting: Joining a Team

Troubleshooting for active staff facing 'Oh no! Seems like you are not in a team.'

Troubleshooting: Not in a Team

Troubleshooting: Cannot Receive Notifications

Find out how to troubleshoot white screen issues

Troubleshooting: White Screen Issue

Find out FAQ on clock in and clock out (CICO) issues

FAQ: Clock In and Clock Out (CICO)

Troubleshoot/Set up your phone to use StaffAny here

Use Huawei phones with StaffAny!

Find out how to troubleshoot clocking in/out issues

Troubleshooting: Can't Clock In/Out?

Steps on how to change your own mobile number in StaffAny

Staff: Change your phone number

Mobile App

Increase your staff limit to up to 25 by completing a few simple tasks to learn how to use StaffAny!