This guide will cover the following:
Updating Billing Information
Billing information includes entity name, credit card details, billing e-mail address, billing address. Please inform us when your billing information has changed for a smoother payment experience!
Q: How do I change any payment details?
A: Do reach out to our Customer Support Team via Intercom and we will assist to update it for you within 3 working days.
Account Upgrading & Downgrading
Q: How do I upgrade or downgrade my current plan?
A: Kindly reach out to our Customer Support Team via Intercom at least 14 days in advance for us to advise your next steps.
Locked Account
Q: How do I unlock my account?
A: Your account is locked likely because there is overdue payment. Refer to the invoice sent via email and make payment to unlock your account.
Q: What if my account is still locked after I have paid?
A: Kindly reach out to our Customer Support Team via Intercom and we will assist you.
Account Cancellation
Q: What are the steps needed to cancel my plan?
A: Kindly reach out to our Customer Support Team via Intercom at least 14 days prior to your last date of usage for us to advise your next steps.