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Processing Reward Redemption Requests
Processing Reward Redemption Requests

Incentivise good performers by allowing employees to redeem rewards from the reward catalogue.

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Written by StaffAny
Updated this week

Owners and managers can process all employees’ redemption requests to confirm the rewards being redeemed.

Contents of this article are applicable to the following users

Tier: NA

Product: EngageAny

Platform: Web

Access Level: Owner & Manager

EngageAny is currently an exclusive feature, please contact our sales or drop us an email at [email protected]

This article will explain to you how owners and managers process any reward redemption. To learn more about how employees redeem rewards, click here!

This guide will cover the following:

Processing Redemption Requests

Process Requests from Email

  1. If there is a request to redeem a reward, the system will notify the owner/manager, who creates a reward in EngageAny, via email.

  2. Click the url in the email

Process Requests from Rewards Page

  1. Go to Engage > Rewards

  2. If there are requests to redeem rewards, the system will notify the owner/manager in the Rewards Redemption Requests’s section.

  3. Click “Manage Request”

Process Requests from Notification Icon

  1. Click “Bell Icon”

  2. Go to “Reward Request”

  3. Click one of the pending requests

Manage Redemption Requests

After receiving notifications for processing reward redemption requests, the system will redirect to the manage reward redemption page.

There are two tabs that indicate the request’s process.



In Process

The request hasn’t been completed yet.


The request has been completed.

By default, all requests have pending status, unless there are some actions taken by the approver or the requestor. Furthermore, there are several statuses related to reward redemption requests.




The approver hasn’t done any actions regarding to the request


The approver has approved the request, but it’s not yet fulfilled


The approves has declined the request


The approver has fulfilled the request


The approver cannot fulfil the request, thus coins are refunded to the requestor.


The requestor has withdrawn the request. Coins will be refunded to the requestor.

Approve Request

  1. Under the Action column, click the Green Tick button to approve the request.

  2. Fill “Remarks” (optional)

  3. Click “Confirm”

  4. Go to Completed > Status, it will change to “Approved”

    Note: Approved requests will still be placed under “In Process” since it has not yet completed the whole redemption cycle.

Decline Request

  1. Under the Action column, click the “Decline” to decline the redemption request.

  2. Fill “Remarks” (optional)

  3. Click Confirm”

  4. Go to Completed > Status, it will change into “Declined”

    Note: Declined redemptions will be placed under “Completed” tab as the redemption has been completed and fully processed.

Fulfil Request

Note: Fulfilling a redemption request can only be done only on Approved requests.

  1. Under Actions, click Fulfill.

  2. Fill “Remarks” (optional)

  3. Click “Confirm”

  4. Go to Completed > Status , it will change into “Fulfilled”

    Note: Fulfilled requests will be placed under Completed tab as those requests have been fully processed.

Refund Request

  1. Under the Action column, click “Refund”.

  2. Fill “Remarks” (optional)

  3. Click “Confirm”

  4. Go to Completed > Status , it will change into “Refunded”

    Note: Refunded requests are placed under the Completed tab as those request have been fully processed.

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