Owners and managers can process all employees’ redemption requests to confirm the rewards being redeemed.
Contents of this article are applicable to the following users
Tier: NA
Product: EngageAny
Platform: Web
Access Level: Owner & Manager
EngageAny is currently an exclusive feature, please contact our sales or drop us an email at [email protected]
This article will explain to you how owners and managers process any reward redemption. To learn more about how employees redeem rewards, click here!
This guide will cover the following:
Processing Redemption Requests
Process Requests from Email
If there is a request to redeem a reward, the system will notify the owner/manager, who creates a reward in EngageAny, via email.
Click the url in the email
Process Requests from Rewards Page
Go to Engage > Rewards
If there are requests to redeem rewards, the system will notify the owner/manager in the Rewards Redemption Requests’s section.
Click “Manage Request”
Process Requests from Notification Icon
Click “Bell Icon”
Go to “Reward Request”
Click one of the pending requests
Manage Redemption Requests
After receiving notifications for processing reward redemption requests, the system will redirect to the manage reward redemption page.
There are two tabs that indicate the request’s process.
Tab | Remarks |
In Process | The request hasn’t been completed yet. |
Completed | The request has been completed. |
By default, all requests have pending status, unless there are some actions taken by the approver or the requestor. Furthermore, there are several statuses related to reward redemption requests.
Status | Remarks |
Pending | The approver hasn’t done any actions regarding to the request |
Approved | The approver has approved the request, but it’s not yet fulfilled |
Declined | The approves has declined the request |
Fulfilled | The approver has fulfilled the request |
Refunded | The approver cannot fulfil the request, thus coins are refunded to the requestor. |
Cancelled | The requestor has withdrawn the request. Coins will be refunded to the requestor. |
Approve Request
Under the Action column, click the Green Tick button to approve the request.
Fill “Remarks” (optional)
Click “Confirm”
Go to Completed > Status, it will change to “Approved”
Note: Approved requests will still be placed under “In Process” since it has not yet completed the whole redemption cycle.
Decline Request
Under the Action column, click the “Decline” to decline the redemption request.
Fill “Remarks” (optional)
Click “Confirm”
Go to Completed > Status, it will change into “Declined”
Note: Declined redemptions will be placed under “Completed” tab as the redemption has been completed and fully processed.
Fulfil Request
Note: Fulfilling a redemption request can only be done only on Approved requests.
Under Actions, click Fulfill.
Fill “Remarks” (optional)
Click “Confirm”
Go to Completed > Status , it will change into “Fulfilled”
Note: Fulfilled requests will be placed under Completed tab as those requests have been fully processed.
Refund Request
Under the Action column, click “Refund”.
Fill “Remarks” (optional)
Click “Confirm”
Go to Completed > Status , it will change into “Refunded”
Note: Refunded requests are placed under the Completed tab as those request have been fully processed.