Contents of this article apply to the following users
Tier: Pilot Program
Product: Payroll
Platform: Web
Access Level: Owner
Once you've got your payroll sorted, you'll need bank files to upload to the banks. Our bank file export feature streamlines the process by allowing you to upload bank files directly to the bank of your choice that you previously defined during business entity setup.
This guide will cover how to upload a UOB bank file (GIRO)
How to Upload UOB Bank File (GIRO)
Before we start, make sure that your business entity's bank details are set to UOB (United Overseas Bank Limited). To set up a business entity, please refer to this article. To export the bank file, follow the steps in this article.
To upload the bank file to your UOB corporate account:
Log in to your UOB Infinity corporate banking account
At the top navigation menu, select Pay & Transfer, then click on Payroll under Bulk Transactions column
Click “Upload new bulk files”, the following next page will be displayed.
Select FAST/GIRO Payroll (Employee) as the file type. If you select the FAST/GIRO Payroll (Employee) file type, there will be a checkbox to allow you to set the transaction type as FAST (even though the payment type in your uploaded file is GIRO).
If you do not see this option within the drop-down box, please contact [email protected] to assist you in opening up that option.
Provide your Company ID and the debiting account
Choose the file to upload. If the file cannot be uploaded (rejected), please contact our support team to assist you.
After uploading the file, you need to tick the file to be submitted. The files that are not ticked will not be submitted and will be automatically removed from the system.
You can view the selected bulk file upload by clicking the Show Selected button.
Click Submit to proceed with the transaction.
If the status has changed to “Pending”, click on Approve if you are the approver for the Payroll.
If you are not the approver, click on Notify Approver.
You can view all the transaction details of the uploaded bulk file using the View Details function. The initial status of the bulk file will be Upload in Progress.
If the file format is correct, the status will change to “Pending”, which means, the approver can proceed to authorize the file via the My Task screen.
If the file format is incorrect, the status will change to “Upload Failed”.
If you're having any trouble or encounter errors when uploading the bank file, please contact our customer service and send:
Bank file you downloaded from the Web App
Screenshot of the error messages