Contents of this article apply to the following users
Tier: N/A
Product: Payroll
Platform: Web
Access Level: Owner
Once you've got your payroll sorted, you'll need bank files to upload to the banks. Our bank file export feature streamlines the process by allowing you to upload bank files directly to the bank of your choice that you previously defined during business entity setup.
This guide will cover
How to Upload UOB Bank File (GIRO/FAST)
Before we start, make sure that your business entity's bank details are set to UOB (United Overseas Bank Limited). To set up a business entity, please refer to this article. To export the bank file, follow the steps in this article.
To upload the bank file to your UOB corporate account:
Log in to your UOB Infinity corporate banking account
At the top navigation menu, select Pay & Transfer, then click on Payroll under Bulk Transactions column
Click “Upload new bulk files”, the following next page will be displayed.
Select FAST/GIRO Payroll (Employee) as the file type. If you select the FAST/GIRO Payroll (Employee) file type, there will be a checkbox to allow you to set the transaction type as FAST (even though the payment type in your uploaded file is GIRO).
Note: If you do not see this option within the drop-down box, please contact [email protected] or call (+65) 6259 8188 to activate bank file transfer for payroll, or you will not be able to upload the payroll bank file.
Provide your Company ID and the debiting account
Choose the file to upload. If the file cannot be uploaded (rejected), please contact our support team to assist you.
After uploading the file, you need to tick the file to be submitted. The files that are not ticked will not be submitted and will be automatically removed from the system.
You can view the selected bulk file upload by clicking the Show Selected button.
Click Submit to proceed with the transaction.
If the status has changed to “Pending”, click on Approve if you are the approver for the Payroll.
If you are not the approver, click on Notify Approver.
You can view all the transaction details of the uploaded bulk file using the View Details function. The initial status of the bulk file will be Upload in Progress.
If the file format is correct, the status will change to “Pending”, which means, the approver can proceed to authorize the file via the My Task screen.
If the file format is incorrect, the status will change to “Upload Failed”.
Timeline for Payroll Transfers
GIRO Payment
Q: What should the value date be?
A: Value date should be a minimum of +1 business day after you upload the bank file into UOB Infinity. Value date cannot be on the weekend or on a public holiday.
Q: If I set the value date and approve it by 6pm today, when will my staff’s payment be triggered?
A: If your staff has an UOB bank account, s/he will receive it on the value date itself. Staff with other banks will receive it no later than the next business day.
Q: Are there any bank transaction fees if I use GIRO Payment?
A: $0.20 per item
Important note: To get the most accurate info on current fees, it's best to contact your bank directly. Our help article is here to provide some general info, but it might not always reflect the latest updates.
FAST Payroll
Q: When will FAST Payroll be credited into the employee's bank account?
A: Your employee will receive it on the same day you triggered it. S/he typically will receive it within 5 minutes after you triggered the payroll.
Q: Are there any bank transaction fees if I use FAST Payroll?
A: $0.50 per item
Important note: To get the most accurate info on current fees, it's best to contact your bank directly. Our help article is here to provide some general info, but it might not always reflect the latest updates.
Troubleshooting
Q: Help my upload is failed? It says File name in control header must be same as the incoming file name: FileName , what to do?
If this case happens to you, please check the filename. The correct file name needs to be in the format of UGBIXXXXXX.txt. (Without any extra)
If there's for an example a UGBIXXXXXX-1 , UGBIXXXXXX-2 in the back of the file name.
This is because you unzipped the contents of the bank file within the same folder. To prevent this, you can try to unzip each of the file into a separate folder. (For Example folder A,B,C) on your computer.
If you're still having any trouble or encounter errors when uploading the bank file, please contact our customer service and send:
Bank file you downloaded from the Web App
Screenshot of the error messages