Contents of this article apply to the following users
Tier: N/A
Product: Payroll
Platform: Web
Access Level: Owner
Once you've got your payroll sorted, you'll need bank files to upload to the banks. Our bank file export feature streamlines the process by allowing you to upload bank files directly to the bank of your choice that you previously defined during business entity setup.
This guide will cover
How to Upload DBS Bank File (GIRO/FAST)
Before we start, make sure you have entered the DBS organization ID in your Business Entity Setup, to learn more about Bank Setup you can refer to this article. To export your bank files from our payroll for the month or an ad-hoc (off-cycle payroll) you can follow the steps in this article.
Let's go over the steps to submit your DBS bank file for GIRO or FAST payout using the DBS IDEAL online business banking portal.
Navigate and log in to your DBS IDEAL portal on your desktop website browser. Note: DBS Organisation ID is obtained in your welcoming letter when signing up for DBS IDEAL, Ensure you contact DBS BusinessCare at 1800 222 2200 to enable bank file transfer for payroll before utilizing this feature. Without activation, uploading the payroll bank file will not be possible.
Navigate to the Files Menu on the left-hand side of the side menu
Click on the Browse for Files menu
Uploaded bank files will appear under the File Name
Select "Payroll" for the payment type and opt for "ALL - Universal File Format" as your file format choice.
Verify your chosen Approval option, typically the “By transaction amount” setting.
You can adjust the payment date here which will overwrite the previous Value Date that is set on the StaffAny app. If you wish to keep the date that you set within the StaffAny app you can leave it empty. To finish, click on “Confirm Upload” to complete the submission.
Note: Your staff will receive their payment 1 working day after the selected payment date. For example, if you set the payment date as 28 Jan 2023 (Sun), your staff will receive their payment on 30 Jan 2023 (Tue).
Navigate to the Approvals menu from the left-hand side menu
Click and check the payment date you wish to process
Click on the "Approve" button
Troubleshooting Errors Upon Uploading Bank File
Q: What should I do if I got this errors?
A: Make sure that your business entity's bank account number is correct especially if there is a leading 0 (e.g. 075xxxxxxxxx). To check, you can view it in Business Entity within the Payroll page.
Q: What should I do if I got another error besides what mentioned above?
A: If you encounter errors when uploading the bank file, please contact our customer service and send:
Bank file you downloaded from the Web App
Screenshot of the error messages
Timeline for Payroll Transfers
GIRO Payment
Q: What should the value date be?
A: Value date doesn’t matter in this case. You will be able to amend it in DBS Ideal via choosing the date under Payment Date.
Q: If I set the value date and approve it by 6pm today, when will my staff’s payment be triggered?
A: If your staff has an DBS bank account, s/he will receive it on the value date itself. Staff with other banks will receive it no later than the next business day.
FAST Payroll
Q: When will FAST Payroll be credited into the employee's bank account?
A: Your employee will receive it on the same day you triggered it. S/he typically will receive it within 5 minutes after you triggered the payroll.
Q: Are there any bank transaction fees if I use FAST Payroll?
A: Different types of Business Accounts have different bank transaction fees
Business For Impact Multi-Currency Account: $0.50 per FAST transaction
Important note: To get the most accurate info on current fees, it's best to contact your bank directly. Our help article is here to provide some general info, but it might not always reflect the latest updates.Business Multi-Currency Account: 50 monthly Free Fast payments
If you're having any trouble or encounter errors when uploading the bank file, please contact our customer service and send:
Bank file you downloaded from the Web App
Screenshot(s) of the error/upload failed messages
Frequently Asked Question
Q: Do you support POSB Bank?
A: Yes! We do support POSB Bank as well!
Q: Help! When I uploaded the bank file it says Max Length of Receiving Party Name Should be 35. What should I do?
A: This is due to DBS limitation for names which is 35 Characters at maximum. If your staff have a name that exceeds 35 Characters, our recommendation is that you can edit your staff "Bank Account Holders Name" with initials instead.
For example the staff name is "Dummy Accounts First Names Last Names" (exceeding 35 character). In this case you can edit the name with initials so it becomes something like D.A First Names Last Names.