Contents of this article apply to the following users
Tier: Pilot Program
Product: Payroll
Platform: Web
Access Level: Owner
Once you've got your payroll sorted, you'll need bank files to upload to the banks. Our bank file export feature streamlines the process by allowing you to upload bank files directly to the bank of your choice that you previously defined during business entity setup.
This guide will cover
How to Upload DBS Bank File (GIRO)
Before we start, make sure you have entered the DBS organization ID in your Business Entity Setup, to learn more about Bank Setup you can refer to this article. To export your bank files from our payroll for the month or an ad-hoc (off-cycle payroll) you can follow the steps in this article.
Let's go over the steps to submit your DBS bank file for GIRO payout using the DBS IDEAL online business banking portal.
Navigate and log in to your DBS IDEAL portal on your desktop website browser. Note: DBS Organisation ID is obtained in your welcoming letter when signing up for DBS IDEAL, Ensure you contact DBS BusinessCare at 1800 222 2200 to enable bank file transfer for payroll before utilizing this feature. Without activation, uploading the payroll bank file will not be possible.
Navigate to the Files Menu on the left-hand side of the side menu
Click on the Browse for Files menu
Uploaded bank files will appear under the File Name
Select "Payroll" for the payment type and opt for "ALL - Universal File Format" as your file format choice.
Verify your chosen Approval option, typically the “By transaction amount” setting.
You can adjust the payment date here which will overwrite the previous Value Date that is set on the StaffAny app. If you wish to keep the date that you set within the StaffAny app you can leave it empty. To finish, click on “Confirm Upload” to complete the submission.
Note: Your staff will receive their payment 1 working day after the selected payment date. For example, if you set the payment date as 28 Jan 2023 (Sun), your staff will receive their payment on 30 Jan 2023 (Tue).
Navigate to the Approvals menu from the left-hand side menu
Click and check the payment date you wish to process
Click on the "Approve" button
Troubleshooting Errors Upon Uploading Bank File
Q: What should I do if I got this errors?
A: Make sure that your business entity's bank account number is correct especially if there is a leading 0 (e.g. 075xxxxxxxxx). To check, you can view it in Business Entity within the Payroll page.
Q: What should I do if I got another error besides what mentioned above?
A: If you encounter errors when uploading the bank file, please contact our customer service and send:
Bank file you downloaded from the Web App
Screenshot of the error messages