Contents of this article are applicable to the following users
Tier: NA
Product: EngageAny
Platform: Web
Access Level: Owner & Manager
Increase workplace performance with gamification by setting up challenges where employees can participate to win and earn coins! With those coins, employees can redeem various rewards from the Reward Catalogue. Learn more about the Rewards module here!
EngageAny is currently an exclusive feature, please contact our sales or drop us an email at [email protected]
This article will explain the Customer Review (Star Review) Goal Type in more detail. Learn more about Creating and Tracking Challenges here.
This guide will cover the following:
Customer Review: Star Review
Incentivise your staff to gather more customer reviews, helping the business gain more traction and presence.
Currently, we only support pulling customer review data from your Google Business account. Coins will be awarded to participants of a section for each qualified review that the section received. (The qualified review for the challenge depends on what is configure in the reward milestone.) Learn more about integrating your Google Business with EngageAny here.
Once you have integrated your Google Business with EngageAny, you can set up this challenge and let it run. The system will automatically pull all your reviews from Google Reviews into EngageAny.
Configuring Reward Milestone
When configuring the Reward Milestone of this goal type, you are required to indicate the Star Rating that will be considered as a Qualified Review.
Note: We only support Single Milestone for this challenge. This challenge is a section-based challenge where all participants in the section will be awarded when the goal is achieved.
Selecting Participating Section(s)
While creating the challenge, you are required to select the participating section(s). All staff tagged to the section will automatically participate in the challenge, you can also remove staff you don’t want to participate in the challenge.
Viewing Challenge Progress
The challenge table displays various information as follows:
Rank: Shows the ranking of sections based on the highest amount of qualified reviews received
Section: Shows sections that are participating in the challenge
Qualified Review: Shows the number of reviews that hit the challenge rating target
Coins Earned: Shows amount of coins that each of the staff in that section will receive
Action: View reviews that were sent in
Note: If you wish to add a new participant to an ongoing Customer Review Challenge, we recommend that you add the new participant to the challenge on the day when they are working on their first shift.
Important Note: Coins will be given out daily at 8 am when the system checks the amount of qualified reviews received from the day before. Participants in that section will receive the coins automatically.
Selecting “View Review” will display the reviews that were sent in by customers within the challenge period. You can filter the reviews based on Star Rating.
How to end challenge and disburse coins
There are 2 ways for ending a challenge:
Time Triggered
The challenge will naturally end based on the date set in the challenge end date when you create the challenge.
User Triggered
The challenge ends when the user selects “End Challenge” or its equivalent found in the Challenge Details page or on the Challenge card in the Dashboard.
One time Challenge
User Triggered
The challenge will cease.
Participants are notified that the challenge has ended.
Owners and managers cannot make changes to the list of participants.
Recurring Challenge
Time Triggered
The current challenge cycle will end.
Participants are notified that the challenge has ended.
The next recurring cycle will commence.
Owners and managers cannot make changes to the list of participants.
User Triggered
Stop the current and future recurring cycles of the challenge.
Participants are notified that the challenge has ended.
Owners and managers cannot make changes to the list of participants.