General FAQs
Q: How do I make changes to the staff profile?
A: Refer to our edit staff information article to learn how to change staff's basic information, work information, access level, wages, OT settings and more.
Q: Is there a quicker way to make changes for all staff?
A: Yes, you can try to use our Mass Edit Staff function.
Q: How do I tag / untag staff from a section?
A: Refer to this help article to learn more.
Q: How can I remove the staff name if they resign?
A: You can go to My Team (with Web or Mobile), click into the selected staff profile, scroll down to the bottom and click on Deactivate staff. This will revoke staff access to the app and remove their name from the Schedule page. Refer to our deactivating/reactivating account article for more information.
Q: Can I delete a user account?
A: We usually advise to deactivate the account instead as deleting the account will remove all past records of the staff from the system. If you prefer to delete the user account, refer to this delete user account article on the next steps.
Phone Number FAQs
Q: What should I do if staff change their phone number?
A: Managers should first inform HR to change the number in the system before the staff tries logging in with the new number as they won’t be able to access if they do. Owners will then be able to change the phone number in the staff profile in My Team. You can refer to this article for more information.
Q: What if staff have already tried logging into the new number?
A: Do reach out to StaffAny Customer Support Team and provide both their old and new number. We will update it for you.
Access Level FAQs
Q: Is there a way to allow viewing access to the outlet’s schedule but not have the name appear in Schedule? This is for users who do not need to clock in.
A: Yes, go to My Team on the Web App, click into the respective user profile. Under Work Information, remove the role(s) assigned to it and press Save. You can refer the edit staff information article to find out how.
Q: What is the maximum number of staff that can be added using the Mass Add feature at one time?
A: You can upload a maximum of 100 staff per CSV import using Mass Add. If you need to add more than 100 staff, split them into multiple CSV files and import each file separately. Mass Add is available on the Growth and Scale Plan.
Q: The overtime settings for each section in our organisation are different. How can HR manage this?
A: Overtime thresholds (daily and weekly) are configured at the organisation level under Settings > Overtime.
To ensure different sections apply the correct overtime rules, HR can use the Mass Edit feature in My Team to update multiple staff members' section assignments or work-info fields at one go — making sure each staff member is tagged to the correct section. Mass Edit is available on the Growth and Scale Plan.
Q: A staff member signed up on the app but sees an error screen and cannot log in. How should a manager resolve this?
A: This typically happens when the staff member's account was previously deactivated. The HR manager needs to reactivate the account in StaffAny. Go to My Team, locate the staff member's profile (filter for inactive or deactivated accounts if needed), and reactivate them. Once reactivated, the staff member can log in to the app normally.