Contents of this article are applicable to the following users
Tier: NA
Product: HireAny
Platform: Web
Access Level: Owner
HireAny is tailored to address a critical challenge faced by businesses relying on casual workers—the difficulty in sourcing high-quality, reliable temporary staff. The product is designed to ensure that users can scale up manpower reliably by providing businesses with access to a network of trusted staffing agencies that deliver competent and dependable workers based on your budget.
HireAny is currently an exclusive feature in beta version. If you are interested to join the beta phase, please contact us through the help chat!
This guide will cover the following:
Set Up
Admin Information
On StaffAny's webapp, go to My Team to add and manage staff in your organisation. Refer to this help article to learn how to add staff.
The following fields are compulsory:
First Name
Mobile Number
Every staff account is attached to a specific phone number, so do ensure that the numbers provided are up to date.
Access Level must be "Owner"
After adding, go to My Team > selected staff's profile to edit the following fields:
Email
Must be added so that admins can receive email notifications when clients have performed key actions (e.g. create an order, approve / decline casual etc)
Learn how to edit staff details on StaffAny or how to mass edit staff details
Casual Worker Information
On StaffAny's webapp, go to My Team to add and manage staff in your organisation. Refer to this help article to learn how to add staff.
The following fields are compulsory for casuals:
First Name
Please add your company's name before the staff's first name so that clients can easily differentiate the workers in their organisation.
E.g. (Vendor A) John Doe
Mobile Number
Every staff account is attached to a specific phone number, so do ensure that the numbers provided are up to date.
Access Level must be "Employee"
After adding the casuals, go to My Team > selected staff's profile to edit the following fields for casuals:
Email
Should be added so that casuals can receive shift completed email from StaffAny to view their clocked hours
Staff Profile Summary
These notes will be visible to clients when they are approving / declining casuals for the order. We recommend to add casuals' experience, work history and attendance performance.
Learn how to edit staff details on StaffAny or how to mass edit staff details (staff profile summary is not available on mass edit feature)
Submitting Casuals in Orders
When clients have sent an order, an email will be sent to all owners in the provider organisation.
On StaffAny webapp, go to Orders (Beta) tab > Under "Your Orders" section, find the new order > Click Show to view order details
View the order details and copy details into job posting to recruit casuals
Note:
All break times indicated are considered as unpaid breaks
Once order deadline has passed, casuals cannot be submitted
Once a casual has applied for the role, go to the “Available” section and click on submit to add staff to the order
You may choose to submit more than the role limit
Click on View Note to view the staff's profile summary
If a client approves or declines a staff, you will receive an email notification.
If a staff has been declined, you may still submit more staff to the order until the order deadline
If a staff has been approved, you will need to get them to download the StaffAny mobile app before their shift so that they can clock in on time.
Onboarding Casuals on StaffAny
As a vendor, you are responsible for onboarding the casuals onto the HireAny platform, and ensuring that they show up to the client location on time with the necessary things prepared. The client may ask you some questions over the shared whatsapp group, and as a vendor you need to communicate with them to ensure you meet their needs where possible.
To onboard casuals onto the platform, here are some resources to share with your casuals:
If you are not sure what timeclock method (GPS / Geofence / Wifi) the client uses, please approach StaffAny for help
Timesheets
Casual's time records cannot be accessed directly on StaffAny's timesheet module because the staff is not part of your organisation.
You can only view them from the order completion emails sent after the shift is completed. The email will be sent after scheduled end time + client org late clock out allowance + 1 min. Here is an example of the email:
Casuals will also receive a similar email if their email address is added in StaffAny.
If there are any discrepancies with the actual time, please contact us through either 1) shared whatsapp chat or 2) our help chat within 1hr from the email is sent. StaffAny will help to amend timing and send another email with the finalised time.
Warning: If a client sends a dispute within 1hr after the shift end time, please do not process payment for the casual first and make sure the dispute is resolved first.
Billing
After the timesheets have been finalised, please bill an invoice to StaffAny within the agreed time period.
Disputes
If a client / casual sends a dispute within 1hr after the shift end time, please do not process payment for the casual first and make sure the dispute is resolved first. StaffAny will process time amendments on the next working day at 10am.
If a client / casual sends a dispute beyond 1hr after the shift end time and
Casual has not been paid: StaffAny will work with vendors to see if any amendments can be made
Casual has been paid: we will not be able to make any amendments
FAQ
Orders
Q: Is the break duration in this order paid or unpaid?
The break duration specified is unpaid break.
Q: What happens if I withdraw my casual after a client has approved them for a shift?
We encourage vendors to find a replacement if the order deadline has not passed. If a replacement is not found or if the withdrawal was made after the order deadline, we will charge a cancellation fee of $10.
Q: What happens if I consistently do not respond to clients’ orders?
StaffAny will reach out with the respective vendors for a check in. We reserve the right to suspend vendors from responding to orders unless they have valid reasons.
Paying Casuals
Q: Can I pay the casual early if they clocked out earlier than the scheduled time?
If a casual clocks out early from the order schedule time (e.g. 1 hour early), the order completion email will still be sent at the scheduled end time. E.g. An order's schedule time is 5pm - 11pm and staff clocked out at 9pm. The order completion email will be sent after 11pm.